A Reliable Car Hire Service In Sydney
A2B Car Rentals business is considered to be one of the very best companies for car hire in Sydney. Our mission is to provide a reliable car hire service to our customers with the highest levels of customer service and all for a great price.
Obligations To The Rental Company
A rental agreement will need to be signed between you and the company before you are able to drive off in the car. Details of any extra insurance premiums that you have taken out will be included in this agreement. It is a legally binding document that sets out the responsibilities that both you and the rental company have.
If the vehicle is damaged when it is returned then you may have to pay for the cost of repairing this damage. You may also lose any deposit that you have paid. You can usually pay an extra premium on your insurance so that any amount that you will have to pay in event of any damage can be reduced.
Returning The Vehicle
You may choose to take a photo of the vehicle before it is returned in case any dispute is raised at a later date. You should always make a note of the time that the vehicle was returned and the name of the person that you returned it to. The customer service representative should inspect the vehicle with you present and then sign off any relevant paperwork.
If you have handed over a cash deposit then this should be returned to you before you leave. Any paperwork with your credit card number on should be shredded. If there is anything wrong with the car then you should let the company know so you can discuss what your obligations are and what action needs to be taken.
Settling A Dispute
If you are involved in a dispute with a vehicle rental company then there are certain steps that you should follow.
– Take photos of the vehicle before it is returned and contact the company as soon as you realize that there is a problem.
– Keep your own records of when you have contacted the company and all responses that you have received.
– Contact the Department Of Fair Trading if you are not happy with the way that the company has dealt with your complaint.
-Provide the Department Of Fair Trading with all the evidence that you have collected and make sure that your account is as detailed as possible.
– If you are asked to attend a hearing you should let the Department Of Fair Trading know immediately whether you can attend or not. In some cases it may be possible to provide written evidence.
– The Department Of Fair Trading will settle the dispute by giving their decision and detailing the actions that they expect to be taken.
The Premier Car Hire Company In Sydney
A2B Car Rentals offers the very best vehicle rental service in Sydney with the best prices. We also offer an airport pick up and drop off service if you want to start or end your holiday in style.
We have excellent local knowledge and work hard to keep our overheads low so that we can pass these savings onto you. We believe that when you want to book a rental car the process should be easy and efficient and this is a service that we pride ourselves on offering.
Keegan Pillay is the Chief Executive Officer of A2B Car Rentals. Founded in 2005, A2B head office is located in Sydney, Australia. In such a short time, we have already been recognised and awarded by Tourist Australia as the “Best Value Car Rental Company” for our competitive rates and excellence of service in Australia for the year 2005.
Visit our website for your car rental needs and choose from an array of fleet we have for you. Contact us now 02 9689 3889!
